Always ask

• A. Open-ended questions
• B. Closed-ended questions
• C. Leading questions
• D. Rhetorical questions

Answer: (A)

Open-ended questions are the best choice because they invite the client to share details in their own words, giving you a fuller picture of their goals, preferences, and hair history. This type of question prevents you from getting a simple yes or no and helps you understand what the client truly wants, how they currently care for their hair, and what constraints or lifestyle factors might affect the service. The richer information you collect supports a more accurate consultation, better style recommendations, and a setting that makes the client feel heard and involved.

Closed-ended questions, by contrast, tend to elicit brief responses and can hide important nuances. Leading questions steer the client toward a specific answer, which can bias the information you receive. Rhetorical questions don’t seek actual input and don’t help you gather the details needed to tailor the service. So, starting with open-ended questions sets the foundation for a successful consultation and a satisfying result.